Free travel-size Baume De Rose Pot Promotion

The complimentary travel-size Baume de Rose lip balm promotion is live exclusively on our website from 17/04/2018 up to, and including, 29/04/2018. The travel-size lip balm will be added to all qualifying orders at dispatch while stocks last. One gift per order. Exclusions may apply.

Delivery information

Deliveries to France normally take 4-5 working days and international deliveries take 7-10 working days depending on your country.


Estimated delivery time


Standard delivery – 4-5 working days

United Kingdom

Standard delivery – 5-7 working days

United States, Canada and rest of the world

Standard delivery – 7-10 working days

Tracking your order    

After your order has been placed, you will receive an order confirmation email from the BY TERRY Customer Service team. We dispatch most of our orders the next working day; however, during busy times, it may take up to 3 days.

Within 3 days from placing your order you will receive an email called Tracking Number, which provides a link and a tracking number, so that you can track your order.

We use La Poste to deliver your parcels, and they may hand it to your local postal services. La Poste or your local carrier will deliver your order between 9am to 5pm, Monday to Friday.

Shipping restrictions

Due to international shipping restrictions, we are unable to deliver all BY TERRY fragrances outside of the EU.

Returns policy

We offer FREE RETURN WITHIN 14 DAYS from the date you have received your order for any unwanted products. Please note that we can only accept products which haven’t been used or opened, in the re-sellable state and in the original packaging.

To request a return please email us at Please package your unwanted goods using the original packaging to ensure they are properly protected.

You will be notified by email once your returns have been received and processed. Returns are processed within 10 days following receipt of the item(s) at the warehouse. Once your return has been processed and verified, your refund will be issued to your original payment method. Depending on your bank, it may take up to 10 days to get your account credited.

We can only issue returns for products purchased from All other BY TERRY products must be returned to the place of purchase.

Exchange policy

Unfortunately we do not offer exchange to unwanted products, bought on To exchange other BY TERRY products bought from other retailers, please speak to the retailer from where you purchased your item. If you have placed an incorrect order, please return your unwanted goods and place a new order.

Faulty or damaged goods

If your goods bought at are received as faulty or damaged once received, please contact us at Our Customer Service team will assess the product and be in touch to arrange either a replacement or a refund if applicable.

We can only issue returns for faulty or damaged goods purchased from All other BY TERRY products must be returned to the place of purchase.

Buying a gift

Every order arrives beautifully prepared in an iconic BY TERRY bag and wrapped in BY TERRY-branded tissue paper.


We offer two free samples with every purchase. Please note, it is not possible to receive free samples without placing an order.