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Product Enquiry

How can I get advice on your products?

Are you products contain talc?

Are your products gluten free?

Do you products contain parabens?

When will my product be back in stock?

Returns & Exchanges

How can I return my product?

How can I exchange my product?

How can I return and exchange my bespoke palette?

How can I exchange a product that has not been purchased on byterry.com?

My Order

Has my order been accepted?

How do I track my order?

What should I do If I have not received my order yet?

What should I do if I have received an incorrect product or a product is missing in my order?

What should I do if I have received a faulty product?

How can I cancel or make a change to my order?

My order has been cancelled, what should I do?

What should I do if I have written the wrong e-mail address/ delivery address?

Can I place an order over the phone?

Sample & Gift

How can I receive free samples?

How can I request specific samples?

How can I get a gift card?

Account & Payment

Is the payment secured?

How long should I expect to wait for my refund?

What methods payment do you accept?

Do you charge sales tax & duties?

Do I need to create an account to place an order with you?

I can’t sign into my account, what should I do?

What should I do If I am having trouble placing my order?

Promotional code

Where do I need to add my promotional code?

Can I use more than one discount code?

Do you offer special discount for beauty experts?

I am a new customer. How can I get a discount code?

Other

How can I get news from BY TERRY?

I would like to collaborate with you, how should I reach out?

I would like some inspiration on new makeup looks - where can I get help?

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