Delivery information
We deliver to most countries around the world. Please check the table below for the specific delivery information for your country. All the delivery times are estimates and related to working days.
Please note that we can only ship Fragrances within France.
| Region | Country | Standard Delivery | Express Delivery |
| Europe | France | Up to 3 working days Order over 50 € - FREE Order below 50 € - 4 € | - |
| Europe | United Kingdom | 3-4 working days Order over £50 - FREE Order below £50 - £4 | 1-2 working days Order over £100 - FREE Order below £100 - £10 |
| Europe | Austria, Belgium, Germany, Ireland, Italy, Luxembourg, Netherlands, Spain | 3-5 working days Order over 50 € - FREE Order below 50 € - 4 € | 1-2 working days Order over 100 € - FREE Order below 100 € - 10 € |
| Europe | Switzerland | 3-4 working days Order over 60 CHF - FREE Order below 60 CHF - 5 CHF | 1-2 working days Order over 120 CHF - FREE Order below 120 CHF - 10 CHF |
| Europe | Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden | 3-7 working days Order over 50 € - FREE Order below 50 € - 4 € or equiv | 2-3 working days Order over 100 € - FREE Order below 100 € - 10 € or equiv |
| USA | United States of America | 4-7 working days Order over $50 - FREE Order below $50 - $5 | 3-4 working days Order over $100 - FREE Order below $100 - $10 |
| Canada | Canada | - | 3-4 working days Order over CA$ 150 - FREE Order below CA$ 150 - 15 CA$ |
| Rest of the world | Rest of the world | - | 2-5 working days Order over 100 € - FREE Order below 100 € - equiv. 10 € |
Depending on the country and service you have chosen, we use different carriers to deliver your order.
- If you have chosen an Express Delivery, your order will be delivered by DHL Air Express; except for Russia, where we use Chronopost.
- We use La Poste, Chronopost, DHL Road and Spring Post for Standard Delivery. However, some orders are handed to your local postal services for the final delivery.
Most local carriers deliver orders between 9am to 5pm local time, Monday to Friday.
We reserve the right to change the carriers and services we use at any time.
Tracking your order
After your order has been placed, you will receive an order confirmation email from the BY TERRY Customer Service team. We dispatch most of our orders the next working day; however, during busy times, it may take up to 3 days.
Within 3 days from placing your order you will receive an email called Your Order has been shipped!, which provides a link and a carrier tracking number, so that you can track your order.
Shipping restrictions
Due to international shipping restrictions, Fragrances can only be shipped within France.
Haute Couleur Collection
When ordering a custom palette from our Haute Couleur Collection such as a Palette Factory product, please allow 2-4 extra working days for your order to be fulfilled.