Delivery information
The below delivery information is indicative, please note your order may be subject to delays due to covid-19.
All US orders are currently going through express as USPS is experiencing severe delays on standard delivery to the US.
We deliver to most countries around the world. Please check the table below for the specific delivery information for your country. All the delivery times are estimates and related to working days.
Please note that we can only ship Fragrances within France.
Region | Country | Standard Delivery | Express Delivery |
Europe | France | Up to 5 working days Order over 50 € - FREE Order below 50 € - FREE | 3-4 working days - € 12,01 |
Europe | United Kingdom | 5-7 working days Order over £50 - FREE Order below £50 - FREE | 3-4 working days - £10 |
Europe | Austria, Belgium, Germany, Ireland, Italy, Luxembourg, Netherlands, Spain | 5-7 working days Order over 50 € - FREE Order below 50 € - FREE | 3-4 working days - €10 |
Europe | Switzerland | 5-7 working days Order over 60 CHF - FREE Order below 60 CHF - FREE | 3-4 working days - 10 CHF |
Europe | Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden | 5-7 working days Order over 50 € - FREE Order below 50 € - FREE | 3-4 working days - €10 or equiv |
USA | United States of America | 4-5 working days Order over $50 - FREE Order below $50 - $10 | 4-5 working days Order over $50 - FREE Order below $50 - $10 |
Canada | Canada | - | 4-5 working days -15 CA$ |
Rest of the world | Rest of the world | - | 4-5 working days - €10 or equiv |
Depending on the country and service you have chosen, we use different carriers to deliver your order.
- If you have chosen an Express Delivery, your order will be delivered by DHL Air Express; except for Russia, where we use Chronopost.
- We use La Poste, Chronopost, DHL Road and Spring Post for Standard Delivery. However, some orders are handed to your local postal services for the final delivery.
Most local carriers deliver orders between 9am to 5pm local time, Monday to Friday.
We reserve the right to change the carriers and services we use at any time.
Tracking your order
After your order has been placed, you will receive an order confirmation email from the BY TERRY Customer Service team. We dispatch most of our orders the next working day; however, during busy times, it may take up to 3 days.
Within 3 days from placing your order you will receive an email called Your Order has been shipped!, which provides a link and a carrier tracking number, so that you can track your order.
Shipping restrictions
Due to international shipping restrictions, Fragrances can only be shipped within France.
Haute Couleur Collection
When ordering a custom palette from our Haute Couleur Collection such as a Palette Factory product, please allow 2-4 extra working days for your order to be fulfilled.